Privacy Policy

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At Sanctuary 7, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or interact with our studio.

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1. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Booking details (services selected, appointment time, preferences)

• Intake form responses or consultation notes

• Payment-related information (processed securely through third-party providers)

• Any information you voluntarily provide through contact forms, booking systems, or communication with us

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We may also collect non-personal information such as browser type, device information, and website activity through analytics tools.

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2. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide facial and Reiki services

• Communicate with you about bookings, updates, or client care

• Send promotional or educational content 

• Improve our website, services, and client experience

• Maintain business records

• Comply with legal or regulatory requirements

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We do not sell, rent, or trade your personal information.

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3. Payment Processing

We use secure third-party payment processors, including Stripe and/or Square, to process all payments.

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All payment information is encrypted and handled directly by these providers. 

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Your payment data is governed by Stripe’s Privacy Policy and/or Square’s Privacy Policy.

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4. Email Marketing

If you choose to subscribe or opt in, we may send you emails related to:

• Promotions and special offers

• New services or availability

• Skincare and wellness education

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You may unsubscribe at any time by clicking the unsubscribe link included in any email.

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5. Cookies & Analytics

Our website may use cookies and analytics tools to understand visitor behaviour and improve user experience.

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This may include information such as pages visited, time spent on the site, and general browsing behaviour. You can disable cookies through your browser settings if you prefer.

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6. Data Protection

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

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However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

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7. Third-Party Services

We use trusted third-party services to operate our business, including but not limited to:

• Stripe and/or Square (payment processing)

• Booking and scheduling platforms

• Email marketing tools

• Website analytics tools (such as Google Analytics)

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These third parties may collect, store, or process your information according to their own privacy policies. We encourage you to review their policies directly.